Professional tech User Experience (UX)
2005 - 2023
IPUZZLEBIZ
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Professional Trading User Experience 3/2/2024
This week, due to a glitch within Coinbase’s software, investors balances showed $0 following Bitcoin’s continued success throughout the month of February. Though Coinbase promised its users that it was simply a technical error and that assets were safe, users were outraged with the mistake and slow reboot times on behalf of the company. Inept with handling traffic on their app, Coinbase experienced the same issue in May of 2020, also causing a Bitcoin downslide, and before then in June of 2019 when BTC had dropped again.
"This ‘blackout’ concerns investors due to its convenient timing during BTC’s heavy trading periods. Coinbase was the only exchange to experience this lack of preparation, and you can't help but wonder about the timing," said Richard Gardner, CEO of Modulus, a US-based developer of ultra-high-performance trading and surveillance technology that powers global equities, derivatives, and asset exchanges; Fortune 500 firms; government agencies and laboratories; and leading research universities.
"The recent glitch at Coinbase highlights the fragility of some of the existing exchange platforms. Investors deserve a trading environment that can withstand market fluctuations and heavy traffic without compromising security or user experience. Incidents like these underscore the importance of adopting advanced and robust technology to ensure the uninterrupted operation of exchanges," said Gardner.
This is not the first time Coinbase has faced such issues, with similar disruptions occurring in May 2020 and June 2019, both coinciding with significant Bitcoin market movements. Such recurrent problems, especially during crucial trading periods, raise concerns among investors about the overall reliability of established exchanges. Gardner further noted, "It's crucial for market participants to evaluate the resilience of their chosen exchanges. The recurring nature of technical glitches and outages poses a serious challenge to users who need a seamless and secure trading experience."
Modulus is known throughout the financial technology segment as a leader in the development of ultra-high frequency trading systems and blockchain technologies. Over the past twenty years, the company has built technology for the world’s most notable exchanges, with a client list which includes NASA, NASDAQ, Goldman Sachs, Merrill Lynch, JP Morgan Chase, Bank of America, Barclays, Siemens, Shell, Yahoo!, Microsoft, Cornell University, and the University of Chicago.
"In the ever-evolving world of digital assets, the integrity of an exchange platform is paramount. By leveraging cutting-edge technology, our collaboration ensures that operators have the tools they need to build and maintain exchanges that inspire confidence among users, even in the most challenging market conditions," said Gardner. "As the industry pivots towards a future defined by trust and security, Modulus stands at the forefront, offering a steadfast foundation for the next generation of cryptocurrency exchanges."
Interested in launching your own exchange? Let’s discuss options. Book an appointment today!
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