The decision-making elements in outsourcing
Separating Outsource Risk Analysis from Risk Management
IPUZZLEBIZ considers foreign data privacy laws, regulatory requirements, domestic privacy laws, regulations and enforcement in OSDO offshore contracts and ITO Service Level Agreements (SLAs) Risk management is an ongoing process that consists of three elements: provider management, the service level agreement (SLA) and billing accuracy. Risk analysis is typically a point-in-time assessment. Risk Analysis is performed before outsourcer choose the outsourcing service provider and is an essential preliminary step to periodically reassess a provider's risk profile.
How any possible conflicts can be managed with a proper "Contract Law and Regulation in Offshore Outsourcing" and how to address legal issues in offshore outsourcing development services and risk management? Since different countries have different approaches to privacy, the requirements of each jurisdiction must be considered.
BPO (Business Process Outsourcing)
- Document processing
- Archive management
- Correspondence management
Provision of support to commercial networks and representatives
- Customer support
- Technical and commercial support
- Service administration and after-sales services
Benchmarking ITO Contracts
Benchmarking ITO Contracts help to identify and incorporate practical metrics in IT #outsourcing agreements and can increase the organization's (outsourcer) chances of success as long as it adopts the right vendor engagement model empowered by the right technology transition model (TTM)
The characteristic of an ITO contract varies according to the implementation aspects of SLAs and KPIs, predictions of objective performance metrics, transaction cost analysis and the effect of sunk costs in the project.
BTO (Business Transformation Outsourcing)
The BTO services promote the development of transformation strategies aimed at increasing business dynamics, agility and flexibility
- Process transformation and optimization strategy
- Risk sharing
- Support technology
Typically, outsourcer simply pays a set fee for service provider (vendor) services as determined in the contract. The vendor then bears the cost of resources, including support personnel, hardware, software licenses and third-party maintenance. We help the outsourcer define the business case and interpret requirements for the ITO contract.
BPaaS (Business Process as a Service)
The BPaaS services exploit process optimization opportunities, while simultaneously analyzing and providing the most suitable technological tools
- Process transformation and optimization strategy
- Risk sharing
- Support technology
- Technological infrastructure (hardware and software)
- Process-linked remuneration
This may include the technology change management process based on the vendor engagement model including the license policy and strategy, pricing estimation for integrating software and hardware, license ownership and legal assistance. We focus on the importance and role of executives and senior leaders as sponsors of change in IT outsourcing contracts and will look at which competencies sponsors will decide to outsource based on the vendor engagement model, technology transition model and the benchmarking data.
The integrity of your company's data will define the technology acceptance model during the transition. IPUZZLEBIZ can help the vendors (service providers) in developing a more sophisticated vendor engagement model that can involve outsourcing specific competencies such as: project methodology support or risk management plan (RMP), consolidation of risks, assumptions, issues and dependencies. It is assumed that the dollar is the "measuring stick" used to report on financial performance of ITO contract.
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