|IT Service Management (ITSM)
IT Service Management (ITSM) is compliant with, and certified by, the Information Technology Infrastructure Library (ITIL). ITSM is designed to support business processes and enables you to run every aspect of your service desk operations. ITSM enables you to manage service requests, incidents, and problems as defined in your SLAs.
This means you can implement infrastructure changes and reduce, or even eliminate, the impact on your business and end users. SAP Solution Manager offers a set of standard, preconfigured IT Service Management processes that can be set up using a guided configuration procedure.
Based on this ready-to-use configuration, you can adjust ITSM to match your individual business requirements using.
Reduce costs by managing your IT service processes with service management software
Streamline your IT organization's service operations with the SAP IT Service Management application. Enable ITIL-compliant processes such as incident and problem management, change and service asset management, knowledge management, financial management, and more.
- Streamline your service desk by enabling IT service agents to quickly track and resolve problems
- Leverage native integration with SAP ERP Financials to better manage IT financials
- Gain insight into IT service desk operations with built-in analytics from SAP BusinessObjects
- Satisfy customers and stakeholders by transparently defining service-level agreements
- Employ an intuitive application that supports native integration with SAP Solution Manager
Small Businesses and Midsize Companies
iPuzzlebiz will help you to maximize your investment in SAP software by providing named user and package licenses. We will help you develop the key business metrics needed for you to align them with your business real-world requirements. iPuzzlebiz will enable you to pay for financing and IT equipment leasing services in one total payment.
We also help you make more-informed investment decisions in line with your area of responsibility, specific business requirements, business acceleration and solution specialization. Please find below the set of products and solutions with the strong interest in the market at the present time:
SAP BusinessObjects BI, Gain the insight you need to seize opportunities
Are you utilizing the power of business intelligence? (Optimize Your Business Plan with BI) / Lumira and SAP Crystal Solution
S/4HANA is a new business suite of applications designed to run simple in the digital economy.
Built on the advanced in-memory platform, SAP HANA®, and designed using the most modern user experience, SAP Fiori®. SAP S/4HANA is a re-imagined suite to re-imagine business.
SAP S/4HANA, edition for SAP Business All-in-One
SAP S/4HANA extends the value of simplicity to all lines of business and industries end-to-end with guided configuration for adoption, a modern user experience for business users of all roles in a company on almost any device, a simplified data model, on-the-fly insight at the highest level of granularity and re-imagined real-time business processes.
SAP Business One - A Single Integrated Business Management Application For Small Business
The SAP Business One application integrates all core business functions across your entire company including financials, sales, customer relationship management, inventory, and operations.
SAP Business One Mini iTour
Unlike many other small business solutions on the market today, SAP Business One is a single application, eliminating the need for separate installations and complex integration of multiple modules. This is ERP software made for the small business, built to move your organization past a basic accounting solution and disconnected management systems.
SAP Business One automates your critical business processes to improve operational efficiency and integrates all business information to drive sound decisions. With clear visibility company-wide, you can gain greater control over all business areas, see who your best customers are, and serve them better.
Think outside of the office with mobile analytics from SAP
SAP Mobile BI solutions is an affordable way to give your entire team an immersive mobile experience designed to increase their productivity and efficiency.
SAP Afaria- Managing the Proliferation
of Devices in Your Organization
Mobile Strategy Map
Tap into secure information from anywhere. Make smarter decisions based on real-time visibility into big data. Manage mobile applications across departments. And much more.
With mobile analytics from SAP, you get the best of both worlds mobility and business analytics. Our comprehensive solution helps you:
- Address customer issues proactively
- Make sure your sales and field reps have the data they need to answer customer questions on the spot
- Navigate information intuitively in ad-hoc and free form ways
- Lower total cost of ownership through reuse of deployed BI reports and platform functionality
In addition, only SAP Mobile Analytics allows you to customize the way you view large amounts of data with easy to use interactive charts and dashboards that help guide decision-making and manage risk.
Learn why using a SaaS solution is a strong strategy for small and mid-size business using bring your own device (BYOD).
|| Digital business transformation|
E-commerce, marketing, billing, sales and service - all in one solution. Save time and money with SAP Hybris