Sep 25, 2017
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SAP Solution Manager

SAP Solution Manager

BENEFITS
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The SAP Solution Manager is a central SAP application management solution for the overall SAP landscape, including BusinessObjects.

It is the task of the Solution Manager to simplify the implementation, smooth operation, and monitoring of SAP solutions within a company. Consequently, the actual benefits of the SAP Solution Manager are little or unknown in many companies and therefore gravely neglected.

SAP Solution Manager Acts as a central system (single source of truth), access to all required functions and it integrates with other third party tools to ensure a comprehensive approach. To optimize the value of your support engagement with SAP, Solution Manager facilitates the efficient collaboration between your company and the SAP support organization.

SAP Solution Manager provides features for use in the IT Support area for enhancing, automating and improving the management of SAP and non-SAP systems:

  • Solution Implementation and Template Management
  • Solution Documentation
  • Test Management
  • Change Control Management
  • IT Service Management
  • Technical Operations
  • Business Process Operations
  • Maintenance Management
  • Upgrade Management
  • Custom Code Management  

Some of the claimed benefits of using SAP Solution Manager are that it helps:

  • Support the orchestration of the entire end-to-end customer solution via modeling, change control, IT service management and a robust monitoring and alerting infrastructure
  • Provides simple, web-based user interfaces and management dashboards
  • Increases efficiency with a new Operations Control Center for central control of critical operations support tasks
  • Support the business with business process modeling, reverse business process documentation, and business process usage analysis and analytics
  • Provide customers with extended usage rights for support of non-SAP components, included in the customer SAP Enterprise Support contract

Solution Manager contains best practice processes, aligned with ITIL standards, that support the highest quality maintenance of your SAP systems. Control documentation, system change, testing management and release management, and you have a solid base to continuously improve your system. Add to this, the ability to define business processes, provide production like data to test environments and trace business requirements to test case execution and you have a platform that promotes innovation without disruption.

SAP Solution Manager is the main lifecycle management tool recommended by SAP

SAP Solution Manager is also the single source of truth for full lifecycle management for hybrid solutions. This means full transparency regarding performance and availability, business process KPIs can be tracked for all components, every business-critical exception is caught and reported, you have reliable data transfer and message transport, and there are no data inconsistencies between line of business cloud and on-premise or HEC components.

Mobile applications for SAP Solution Manager are available for iOS and Android platforms for use with SAP Solution Manager

  • SAP Business Process Analytics for iPad (iOS)
  • SAP Solution Manager Dashboards for iPad (iOS)
  • SAP Incident Management (Android and iOS)
  • SAP Change Approval (Android and iOS)
  • SAP Job Progress Monitoring (Android and iOS)
  • SAP End User Experience Monitoring (Android and iOS)
  • SAP System Monitoring (Android and iOS)

The SAP Solution Manager comprises the following:

1 - SAP Business Suite implementation and upgrades

The SAP Solution Manager offers content thanks to which you can implement applications more rapidly. Thanks to extensive information and a process-geared implementation concept, you will be able to create a blueprint more rapidly, accelerate configuration, and carry out last preparations. The SAP Solution Manager makes it possible to manage projects efficiently. Thanks to this solution, all trans-component implementations can be monitored effectively.

2 - Change Control Management

The SAP Solution Manager records all IT configuration changes, including the authorization procedure for change requests as well as the implementation of modifications and their subsequent analysis. The solution thus offers permanent stability and the possibility to trace changes and modifications.

3 - Testing

The SAP Solution Manager accelerates the preparation and execution of tests. It will provide you with a central point of access to your overall system landscape: You will be able to save test results centrally and to thus also run trans-component tests.

4 - IT and applications support

It is via the integrated SAP Solution Manager service desk that you will be able to manage centrally service tickets, thereby reducing your workload and costs. Central processing will render the work of your support team more efficient.

5 - Cause analysis

SAP Solution Manager diagnosis features allow you to identify, analyze, and solve problems rapidly – even and particularly in heterogeneous environments. This will help to isolate and investigate the causes of general performance bottlenecks as well as exceptional situations. In addition, you will be able to track the activities of the individual users as well as to identify processes and changes in the productive IT landscape. This will accelerate problem-solving and increase significantly the availability of your systems.

6 - Solution Monitoring

The SAP Solution Manager makes it possible to monitor your systems; business processes and interfaces centrally and in real time, thus reducing the administrative work burden. The application management solution will also help you to avoid critical situations. Thanks to automatic notifications, you will be able to react to problems immediately.

7 - Service level management and reporting

The SAP Solution Manager allows for the simple definition of service levels and provides automated reporting for all systems within your solutions landscape. You will be able to put together consolidated reports containing all the information necessary for strategic decision-making.

8 - Service processing

The SAP Solution Manager issues service recommendations and serves as an interface to SAP support services. SAP Safeguarding will help you to identify technical risks in due time. Thanks to SAP Solution Management Optimization, you will be able to make the best of your SAP solutions; SAP Empowering will support management in decision-making.

9 - Administration

Several administrative tasks are primarily executed locally, on systems, and can therefore be steered via a central administration console. Workspace administration is a central starting point for this and makes possible uniform access to all SAP technologies.

SAP Solution Manager provides 11 core Application Lifecycle Management processes based on the ITIL best practices to make different phases of Application Lifecycle Management from requirements, design, build & test, deploy, operate and optimize:

  • Solution Documentation
  • Solution Implementation
  • Template Management
  • Test Management
  • IT Service Management (ITSM)
  • Change Control Management
  • Application Operations
  • Business Process Operations
  • Maintenance Management
  • Custom Code Management
  • Upgrade Management


Solution Manager takes monitoring, alerting and reporting to new levels of sophistication. Combining detailed hardware, application and business process monitoring of SAP and non-SAP systems, provides an unprecedented opportunity to take informed actions before system impact. This keeps your systems more available and allows your team to be proactive, supplying the right amount of system performance when and where it is needed.

Simplify, Automate and Optimize

Automate routine tasks that currently consume FTE and system resources. Optimize activities such as back-ups and batch processes that free up resources to be better used elsewhere. Simplify the process of root cause analysis to quickly resolve small incidents before they become large problems. Solution Manager facilitates all this so that you can constantly evolve your system support.

Reduce TCO

SAP Solution Manager allows you to optimize the methods, processes and activities used to maintain your SAP system, and provide the right information to the right people, to get the most value for the least cost. Typically, customers will increase IT staff productivity, reduce downtime incidents and get more effective use out of their available hardware resources. SAP Solution Manager - Align with 'Best Practice' processes

Solution Manager contains best practice processes, aligned with ITIL standards, that support the highest quality maintenance of your SAP systems. Control documentation, system change, testing management and release management, and you have a solid base to continuously improve your system. Add to this, the ability to define business processes, provide production like data to test environments and trace business requirements to test case execution and you have a platform that promotes innovation without disruption.

Monitor with purpose

Solution Manager takes monitoring, alerting and reporting to new levels of sophistication. Combining detailed hardware, application and business process monitoring of SAP and non-SAP systems, provides an unprecedented opportunity to take informed actions before system impact. This keeps your systems more available and allows your team to be proactive, supplying the right amount of system performance when and where it is needed.

SAP IT Infrastructure Management Software

SAP IT infrastructure management software integrates seamlessly with Solution Manager to help you quickly discover all network assets, continuously monitor asset data, and drive an integrated infrastructure and application lifecycle process.

 

All information provided in good faith


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