Service Levels and Technical Support
The Enterprise Technical Support (ES) and Service Session (SS) First Year Maintenance (FYM) Licenses are also sold at iPuzzlebiz.
The SAP service-level agreement (SLA) covers the entire solution stack: infrastructure, OS, SAP HANA database, and application layers. Benefit from 99.5% guaranteed availability, 24/7 global support, activity reports, and much more.
Please contact us for more information!