SAP solutions and expertise for Enterprise Asset Management
Asset management is fundamental for engineers and planners working in the transportation sector. And with more and more roadway project dollars tied to performance-based programs, managing roadway assets in compliance with government mandates has never been more important.
Advances in enterprise asset data management are making compliance easier. And at the same time, reshaping how transportation organizations plan and prioritize infrastructure asset maintenance and renewals and, ultimately, how they leverage data to make better business decisions about their roadway network.
Expertise in different ways to use SAP EAM/PM tools to increase reliability, reduce risk, improve equipment effectiveness and maximize return on assets.
Change Management Expertise - Should change management be kept separate from SAP implementation?
- Using implementation as a great opportunity to review and de-clutter your processes
- Ensuring detailed process coaching before SAP implementation to ensure you don't overload the workforce - driving an environment where staff are comfortable following processes
- How can you use SAP as the tool to achieve global process alignment?
- How to overcome cultural issues moving towards utilising a 100% electronic system where staff are undertrained and show resistance as they believe that the currently system is already working
How to deal with the "we've always done it like this" mentality
- Establishing effective training and knowledge sharing
- Maintaining a solid support structure
- Building internal capability off the shop floor
- Making use of desktop and social media tools
- Auditing current use of the system and taking corrective actions
- Resisting from letting KPIs drive wrong behaviours
- Conducting routine audits across work management processes
- Teaching staff why processes are changing and what the impact on the business will be
- Budgeting for change management costs within the implementation
Business Processes: List the organizational levels used in EAM. Define the various organizational units in EAM. Define maintenance work centers and their role and functions in EAM and Customer Service. Identify and perform the phases of the Corrective Maintenance process. Understand the tools involved in analyzing maintenance history. Process reports using the Plant Maintenance Information System. Identify and perform the phases of the Customer Service Order business process. Identify the integrations points with other SAP ERP modules.
Skills & Knowledge Transfer Expertise
- People leaving the business - skills and knowledge leave with them
- Staff members encourage each other to use shortcuts - when they leave there's no process
- Management aren't aware of the consequences of knowledge loss
- Consultants are easier to hire - but your IP walks out of the door with them
- Improving on boarding to avoid issues with less experienced staff
- Dealing with the issues surrounding a multi-generational workforce
- Some staff can't use a computer
- Implementing technology with a human interface
- Education is the key to maximising uptake of mobile devices
- Ensuring appropriate use of technology
- Engagement will be far less when technology is clunky and difficult to use
- Making sure new members of staff get as much support as those who were there when systems were implemented
- Encourage new staff to get them used to using your processes and systems
Improving Standard Processes Expertise - We are driving everything from the bottom up when really it should be from the top down
- How do you achieve success through customization of functionality?
- The value of the tool is all in the implementation - not the tool itself
Capital management approval process benefited from standardization: Implementing condition monitoring through new system of notifications. Showing the general level of disrepair for each asset - green/amber/red. Creating a good picture for our management team of ratio against work orders
Scheduling Tools and Work Order Management Expertise
- How to compare and evaluate 3rd party tools
- How to get the most out of system demos
Should we be looking to get the most out of SAP rather than considering 3rd party offerings?
Dealing with global alliances and 3rd party strategies in other parts of the business
- Comparing short term vs. long term costs of implementing scheduling tools - initial costs vs. licensing
- Could any solution reduce training costs?
- How to implement a shopping cart function for spare parts
Work Order Management
How to recognize and account for variances in planned vs. actual work orders? With a high volume, how many actually get completed?
- Learning how to group similar activities under the same work order
- How to improve the understanding and skill level in reading work orders
They agree to everything then the planners realize they can't do it!
Using 3rd party tools to schedule: How to rationalize the plan - use the object list and the item to significantly reduce the number of work orders. How to avoid grouping too many items and the work orders never getting closed - Walking the line between what you can actually do and what you say you can do as a growing business: Controlling your work order volume - If you're not meeting the production needs show the business why. How to achieve success through standardization of work orders - how do you quantify what advantages that had in dollars and cents?
Support & Training After Implementation Expertise
Using on-going face-to-face, desk-on-desk coaching - ensuring you make the training specific to certain staff and roles
You need competence to run the system - especially when dealing with high turnover industries
Making the most of external SAP training - does it only show you how the software works?
Overcoming a lack of subject matter experts within SAP who understand the business process
Avoiding being left in the dark after SAP implementation and the consultants have left - building up in-house capability: Finding time for training is a challenge - it doesn't get approved as we're so busy. Ensuring training for SAP is built into job roles. We have great online training - but we don't have the money to update it
In asset management we tend to rely on a leader who gets it - when we start to rely on accountants, they don't get it
Training in transactions - not business processes
Using 3rd party tools for training
What are the advantages of holding internal user groups?
Training is easier when you're doing a fresh implementation - it becomes really difficult when you're updating
Implementing regular training presentations for technical staff