Nov 20, 2017
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Getting started with SAP Standard and Enterprise Support at iPuzzlebiz


Partner Solutions Advisor Support

Partner Solution Advisor is iPuzzlebiz' partner program for our advisor team to facilitate buy-in and support from our client's senior management for business cases, key project plans, commitments and project changes relating to technology business management process improvements.

Prescriptive vs. Performance

We negotiate for success in business with the goal of raising the awareness of organizations, companies and individuals who have the creative and talent to go beyond the ordinary business solutions and are characterized by quickness, lightness, and ease of movement during the negotiating process.



The larger the business and technology services, the greater the need for an IT consultant to help you choose the strategies on how best to use information technology to meet your business objectives. We will demonstrate behaviors that are consistent with “Our Way” model and aligned with our client's values. There are three levels of support (Add-ons IT solutions and services will be discussed separately) from different technology partners!



 SAP Standard Support and Maintenance

The SAP Standard Support option delivers support services to enable continuous and effective business operations. This level of support provides you with the services and tools that enable you to minimize the cost and risk associated with keeping your systems up and running.

 SAP Enterprise Support and Maintenance

SAP will help you secure existing investments, optimize operations, and take advantage of the latest innovations. SAP will act like a business partner that proactively works with you to help you realize your business goals. This plan is designed for clients who want a proactive approach to collaboration, overcome complexity, unlock the business value of existing investments and mission critical support that brings peace of mind.

Experience to Feel the SAP HANA Technical Support

Service Levels and Technical Support

The Enterprise Technical Support (ES) and Service Session (SS) First Year Maintenance (FYM) Licenses are also sold at iPuzzlebiz. Please contact us for more information. Please contact us for more information!

The SAP service-level agreement (SLA) covers the entire solution stack: infrastructure, OS, SAP HANA database, and application layers. Benefit from 99.5% guaranteed availability, 24/7 global support, activity reports, and much more.



 

Item # Item Name Price 
5182139  

BO ANALYSIS/OFFICE U FYM ES

Vendor Authorization
5182138  

BO ANALYSIS/OFFICE U FYM SS

Vendor Authorization
5182137  

BO BI PLTF ANLYTC CS FYM ES

Vendor Authorization
5182136  

BO BI PLTF ANLYTC CS FYM SS

Vendor Authorization
5182211  

BO BI PLTF MBL ADD CS FYM ES

Vendor Authorization
5182210  

BO BI PLTF MBL ADD CS FYM SS

Vendor Authorization
5181985  

BO DASHBOARD U FYM ES

Vendor Authorization
5181984  

BO DASHBOARD U FYM SS

Vendor Authorization
7015884-7007-FYM-ENT  

HANA ADVANCED DATA UP 10 FYM ENT

Vendor Authorization
7015886-7007-FYM-STD  

HANA ADVANCED DATA UP 10 FYM STD

Vendor Authorization
7015884-6992-FYM-ENT  

HANA BASE EDITION 1001 TO 1500 FYM ENT

Vendor Authorization
7015886-6992-FYM-STD  

HANA BASE EDITION 1001 TO 1500 FYM STD

Vendor Authorization
7008441-7060-FYM-ENT  

HANA DATA MANAGEMENT ABOVE 100 FYM ENT

Vendor Authorization
7010282-7060-FYM-STD  

HANA DATA MANAGEMENT ABOVE 100 FYM STD

Vendor Authorization
7015471-7061-FYM-ENT  

HANA DATA STREAMING UP TO 10 FYM ENT

Vendor Authorization
7015470-7061-FYM-STD  

HANA DATA STREAMING UP TO 10 FYM STD

Vendor Authorization
7015884-1855-FYM-ENT  

HANA DATABASE BW 1500 FYM ENT

Vendor Authorization
7015886-1855-FYM-STD  

HANA DATABASE BW 1500 FYM STD

Vendor Authorization
7015884-7016792-ENT  

INFINITEINSIGHT ENGINE FYM ENT SUPPORT

Vendor Authorization
7015886-7016792-STD  

INFINITEINSIGHT ENGINE FYM STD SUPPORT

Vendor Authorization
5182020  

INFO STWRD EDGE FYM ES

Vendor Authorization
5182019  

INFO STWRD EDGE FYM SS

Vendor Authorization
7011434-FOR-ENT  

KNOWLEDGE ACCELERATOR DASHBOARDS NU ENT

Vendor Authorization
7011434-FOR-STD  

KNOWLEDGE ACCELERATOR DASHBOARDS NU STD

Vendor Authorization
7008441-7011450-ENT  

KNOWLEDGE BUNDLE SUITE NU FYM ENT

Vendor Authorization
7010282-7011450-STD  

KNOWLEDGE BUNDLE SUITE NU FYM STD

Vendor Authorization
5283802  

KNOWLEDGE CRYSTAL REPORTS NU FYM ENT

Vendor Authorizaion
7010282-7011442-STD  

KNOWLEDGE CRYSTAL REPORTS NU FYM STD

Vendor Authorization
7015471-7011996-ENT  

SYBASE ARCHITECTURE CS FYM ENT

Vendor Authorization
7015470-7011996-STD  

SYBASE ARCHITECTURE CS FYM STD

Vendor Authorization
5182163  

SYBASE ASE SBS (SVR) FYM ES

Vendor Authorization
5182162  

SYBASE ASE SBS (SVR) FYM SS

Vendor Authorization
7015471-7016181-ENT  

SYBASE CHANGE DATA CAPTURE FYM ENT

Vendor Authorization
7015470-7016181-STD  

SYBASE CHANGE DATA CAPTURE FYM STD

Vendor Authorization
7015471-7016179-ENT  

SYBASE OPTION FOR IBM DB2 FYM ENT

Vendor Authorization
7015470-7016179-STD  

SYBASE OPTION FOR IBM DB2 FYM STD

Vendor Authorization
5182336  

SYBASE PWRAMC INFO STUDIO CS FYM ES

Vendor Authorization
5182335  

SYBASE PWRAMC INFO STUDIO CS FYM SS

Vendor Authorization
7015471-7016183-ENT  

SYBASE REPLICATION HANA EDITION FYM ENT

Vendor Authorization
7015470-7016183-STD  

SYBASE REPLICATION HANA EDITION FYM STD

Vendor Authorization


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