Sep 15, 2019
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SAP Product List : Licensing : Technology : HANA : Support Services : Enterprise


SAP HANA Enterprise edition - Standard and Enterprise Support and Maintenance Plan

SAP Enterprise Support (ES) and Service Sessions (SS) are intended to support today's highly integrated environments and complex technological frameworks. SAP Technical Support is designed to meet the changing dynamics outlined in the preceding section - especially for mission-critical solutions.

SAP Enterprise Support can incorporate all aspects of an enterprise environment, including SAP applications, customer-specific code, and partner solutions.




This plan truly offers customers the ultimate in service levels as well as a focus on continuous improvement in order to get the most from your investment. In addition to all of the deliverables in the SAP Standard Support Plan (unlimited technical telephone support, access to new software version releases and maintenance updates), the SAP Enterprise Support Plan provides the highest priority response times (P1 less than 1 hour), priority access to the Enterprise Technical Team and proactive services such as account management and regular review meetings. Due to the robust nature of this offering, it is no wonder this is our most popular support plan.




SAP Enterprise Support develops and expands selected SAP capabilities to provide greater support flexibility and protect mission-critical processes for both large and midsize enterprises.

SAP Enterprise Support includes features, tools, and processes that apply throughout the life cycle of a customer's SAP environment. From design and build through implementation, operations, and ongoing upgrades, SAP Enterprise Support can support SAP customers at every phase of their SAP life cycle.

SAP Enterprise Support provides tools and capabilities for a change management process that can be applied from scoping to deployment. By utilizing one process throughout the life cycle, SAP Enterprise Support can help customers maintain consistent levels of support for change and quality management while potentially reducing the risk of production downtime.




SAP Enterprise Support also features processes and utilities to provide custom component management throughout the support life cycle - including operations, application management, maintenance, integration testing, and technical upgrades. SAP Enterprise Support includes tools that will allow customers to manage custom programs and reports throughout upgrades and enhancements. In addition, SAP Enterprise Support custom component management can assist customers by providing guidance and documentation regarding potential conflicts during upgrades and enhancements for the entire enterprise IT ecosystem.




By focusing on support throughout the IT ecosystem spanning the software life cycle, SAP is demonstrating a commitment to support at the solution level through SAP Enterprise Support. SAP Enterprise Support is designed to integrate the IT ecosystem and to provide SAP customers with a broad support network based on the end-to-end support infrastructure and mutually accepted support rules between all members of a customer's IT environment.


SAP HANA Enterprise may be Used with an unlimited number of Data Sources, and such Use is subject to the applicable Licensed Level. SAP HANA Enterprise currently includes a runtime license of SAP Business Objects Data Integrator (“DI”) and SAP System Landscape Transformation (“SLT”), and Use of such runtime products shall be limited solely to extracting data from Data Sources into SAP HANA Enterprise.


Working with SAP and experienced partners in your local market, you get the support your company needs with a solution specifically designed for your business requirements.


Service Levels and Technical Support

The Enterprise Technical Support (ES) and Service Session (SS) First Year Maintenance (FYM) Licenses are also sold at iPuzzlebiz. Please contact us for more information. Please contact us for more information!

The SAP service-level agreement (SLA) covers the entire solution stack: infrastructure, OS, SAP HANA database, and application layers. Benefit from 99.5% guaranteed availability, 24/7 global support, activity reports, and much more.



 

Item # Item Name Price 
5182059  

SAP HANA Enterprise Edition 1 - 10 Units License, 1st Year Maintenance - Enterprise Support

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