Nov 14, 2019
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SAP Product List : Licensing : Technology : HANA : Support Services : Platform

SAP HANA Platform editions - Enterprise and Standard Support and Maintenance

Organizations are taking different routes to implementation and driving business value from SAP HANA. These range from the tactical addressing of a single business process through to a full-scale transformation of end-to-end ERP systems on the SAP HANA platform. SAP Enterprise Support (ES) and Service Sessions (SS) for SAP HANA Platform technical support and maintenance plan are intended to support HANA platform's highly integrated environment and complex technological framework.

SAP Technical Support is designed to meet the changing dynamics outlined in the preceding section - especially for mission-critical solutions. SAP Enterprise Support can incorporate all aspects of an enterprise environment, including SAP applications, customer-specific code, and partner solutions.

Technical support and maintenance will focus on the SAP HANA platform, SAP's in-memory computing technology that enables the processing of massive amounts of data up to 3 600 times faster than traditional disk-based databases, allowing for real-time business insights and quicker decision-making.

First Year Maintenance (FYM) Main Features

  • SAP HANA Platform editions
  • phone consulting
  • 1 year
  • 24x7
  • Licenses by Vendor Authorization
  • First Year Maintenance Support

SAP HANA Platform may be Used with an unlimited number of Data Sources, and such Use is subject to the applicable Licensed Level.

Small and midsize enterprises (SMEs) that best align IT investments with business goals and  requirements can achieve sustainable and profitable growth.
You can find a complete list of all SAP HANA components and the respective SAP HANA hardware and software requirements in the Product Availability Matrix (PAM) on the SAP Service Marketplace and in the SAP Community Network.

Service Levels and Technical Support

The Enterprise Technical Support (ES) and Service Session (SS) First Year Maintenance (FYM) Licenses are also sold at iPuzzlebiz. Please contact us for more information. Please contact us for more information!

The SAP service-level agreement (SLA) covers the entire solution stack: infrastructure, OS, SAP HANA database, and application layers. Benefit from 99.5% guaranteed availability, 24/7 global support, activity reports, and much more.


Item # Item Name Price 

Hana Platform 1 - 10 Units License, 1st Year Maintenance - Enterprise Support

Vendor Authorization

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