SAP HANA Platform editions - Enterprise and Standard Support and Maintenance
Organizations are taking different routes to implementation and driving business value from SAP HANA. These range from the tactical addressing of a single business process through to a full-scale transformation of end-to-end ERP systems on the SAP HANA platform. SAP Enterprise Support (ES) and Service Sessions (SS) for SAP HANA Platform technical support and maintenance plan are intended to
support HANA platform's highly integrated environment and complex technological
SAP Technical Support is designed to meet the changing
dynamics outlined in the preceding section - especially for
mission-critical solutions. SAP Enterprise Support can incorporate all
aspects of an enterprise environment, including SAP applications,
customer-specific code, and partner solutions.
Technical support and maintenance
will focus on the SAP HANA platform, SAP's in-memory computing
technology that enables the processing of massive amounts of data up to 3
600 times faster than traditional disk-based databases, allowing for
real-time business insights and quicker decision-making.
First Year Maintenance (FYM) Main Features
SAP HANA Platform editions
Licenses by Vendor Authorization
First Year Maintenance Support
SAP HANA Platform may be Used with an unlimited number of Data Sources, and such Use is subject to the applicable Licensed Level.
and midsize enterprises (SMEs) that best align IT investments with
business goals and requirements can achieve sustainable and profitable
growth. You can find a complete list of all SAP HANA components and the respective SAP HANA hardware and software requirements in the Product Availability Matrix (PAM) on the SAP Service Marketplace and in the SAP Community Network.
Service Levels and Technical Support
Enterprise Technical Support (ES) and Service Session (SS) First Year
Maintenance (FYM) Licenses are also sold at iPuzzlebiz. Please contact
us for more information.Please contact us for more information!
SAP service-level agreement (SLA) covers the entire solution stack:
infrastructure, OS, SAP HANA database, and application layers. Benefit
from 99.5% guaranteed availability, 24/7 global support, activity
reports, and much more.