Jun 23, 2017
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SAP Product List : Licensing : Technology : HANA : Support Services : Platform

SAP HANA Platform editions Technical Support and Maintenance

Organizations are taking different routes to implementation and driving business value from SAP HANA. These range from the tactical addressing of a single business process through to a full-scale transformation of end-to-end ERP systems on the SAP HANA platform. SAP Enterprise Support (ES) and Service Sessions (SS) for SAP HANA Platform technical support and maintenance plan are intended to support HANA platform's highly integrated environment and complex technological framework.

SAP Technical Support is designed to meet the changing dynamics outlined in the preceding section - especially for mission-critical solutions. SAP Enterprise Support can incorporate all aspects of an enterprise environment, including SAP applications, customer-specific code, and partner solutions.


Technical support and maintenance will focus on the SAP HANA platform, SAP's in-memory computing technology that enables the processing of massive amounts of data up to 3 600 times faster than traditional disk-based databases, allowing for real-time business insights and quicker decision-making.




First Year Maintenance (FYM) Main Features

  • SAP HANA Platform editions
  • phone consulting
  • 1 year
  • 24x7
  • Licenses by Vendor Authorization
  • First Year Maintenance Support

SAP HANA Platform may be Used with an unlimited number of Data Sources, and such Use is subject to the applicable Licensed Level.


Small and midsize enterprises (SMEs) that best align IT investments with business goals and  requirements can achieve sustainable and profitable growth.
You can find a complete list of all SAP HANA components and the respective SAP HANA hardware and software requirements in the Product Availability Matrix (PAM) on the SAP Service Marketplace and in the SAP Community Network.


Service Levels and Technical Support

The Enterprise Technical Support (ES) and Service Session (SS) First Year Maintenance (FYM) Licenses are also sold at iPuzzlebiz. Please contact us for more information. Please contact us for more information!

The SAP service-level agreement (SLA) covers the entire solution stack: infrastructure, OS, SAP HANA database, and application layers. Benefit from 99.5% guaranteed availability, 24/7 global support, activity reports, and much more.


 

Item # Item Name Price 
5182085  

HANA PLTF 1-10 UNT FYM SS

Vendor Authorization
5182244  

HANA PLTF 1001-1500 UNT FYM ES

Vendor Authorization
5182243  

HANA PLTF 1001-1500 UNT FYM SS

Vendor Authorization
5182189  

HANA PLTF 101-150 UNT FYM ES

Vendor Authorization
5182188  

HANA PLTF 101-150 UNT FYM SS

Vendor Authorization
5182115  

HANA PLTF 11-20 UNT FYM ES

Vendor Authorization
5182114  

HANA PLTF 11-20 UNT FYM SS

Vendor Authorization
5182119  

HANA PLTF 1500+ UNT FYM ES

Vendor Authorization
5182118  

HANA PLTF 1500+ UNT FYM SS

Vendor Authorization
5182191  

HANA PLTF 151-200 UNT FYM ES

Vendor Authorization
5182190  

HANA PLTF 151-200 UNT FYM SS

Vendor Authorization
5182193  

HANA PLTF 201-250 UNT FYM ES

Vendor Authorization
5182192  

HANA PLTF 201-250 UNT FYM SS

Vendor Authorization
5182117  

HANA PLTF 21-50 UNT FYM ES

Vendor Authorization
5182116  

HANA PLTF 21-50 UNT FYM SS

Vendor Authorization
5182195  

HANA PLTF 251-300 UNT FYM ES

Vendor Authorization
5182194  

HANA PLTF 251-300 UNT FYM SS

Vendor Authorization
5182197  

HANA PLTF 301-500 UNT FYM ES

Vendor Authorization
5182196  

HANA PLTF 301-500 UNT FYM SS

Vendor Authorization
5182199  

HANA PLTF 501-750 UNT FYM ES

Vendor Authorization
5182198  

HANA PLTF 501-750 UNT FYM SS

Vendor Authorization
5182147  

HANA PLTF 51-100 UNT FYM ES

Vendor Authorization
5182146  

HANA PLTF 51-100 UNT FYM SS

Vendor Authorization
5182222  

HANA PLTF 751-1000 UNT FYM ES

Vendor Authorization
5182221  

HANA PLTF 751-1000 UNT FYM SS

Vendor Authorization
5170410  

HANA PLTFOR 1-10 U FYM ENT

Vendor Authorization
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