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Experience to Feel the SAP HANA Standard and Enterprise Technical Support
SAP Enterprise Support (ES) is intended to
support today's highly integrated environments and complex technological
frameworks. SAP Technical Support is designed to meet the changing
dynamics outlined in the preceding section - especially for
mission-critical solutions. SAP Enterprise Support can incorporate all
aspects of an enterprise environment, including SAP applications,
customer-specific code, and partner solutions.
Base Value (SMBV) is the current maintenance base for all licensed
Software excluding SAP HANA Base Edition, SAP HANA Platform Edition ,SAP
HANA Enterprise Edition, SAP HANA LREA, SAP HANA LREAB, SAP HANA, db
edition for BW, SAP HANA, RT edition for SAP BW.
First Year Maintenance (FYM) Main Features
- phone consulting
- 1 year
- Licenses by Vendor Authorization
- First Year Maintenance Support
cost for the obligatory standard maintenance (includes helpdesk support
and software updates) would be discussed directly with SAP and is a
percentage of the applicable list price (discount scales considered).
Maintenance is usually charged in advance on a quarterly basis.
analyzing whether and how individual users actually utilize SAP, a
different picture often emerges that can be checked to reduce SAP
license consumption significantly. |
Some examples of these checks include:
Users who have changed the source code in the last 12 months and therefore should require a developer license
Users who are working around the clock with no break in their usage patterns, which may provide evidence of indirect usage
Users who have been recently expired
Users who have logged on since their validity has expired
Users with multiple concurrent logins
SAP TECHNICAL SUPPORT PLAN INFORMATION
SAP Enterprise Support Plan is our most comprehensive offering of
prioritized and proactive services for companies where downtime is never
an option and performance and stability are mission-critical.
With SAP HANA, all of your key operational data is in memory ‒ bypassing the
bottleneck effect inherent in disk-based systems. Smaller enterprises
now have a way to drive their business at the speed of the market and
accelerate access to real-time analytics while keeping the cost of
building and supporting an IT infrastructure as low as possible.
Now you can get immediate support and answers to really complex questions and execute like never before.
Creating Service Sessions for SAP HANA Technical SupportThere are only two Industries that refer to their Customers as Users, one is the Software Industry. You
can define your own service sessions by specifying the underlying
solution and the planned date. When you create a service session, it
will displayed in a table, sorted in reverse date order. The table
contains the following information for each service session:
- Delivery date
SAP Maintenance Base Value (SMBV) is the maintenance base for all licensed Software excluding
SAP HANA Base Edition, SAP HANA Platform Edition ,SAP HANA Enterprise
Edition, SAP HANA, db edition for BW, SAP HANA, RT edition for SAP BW.
can find a complete list of all SAP HANA components and the respective
SAP HANA hardware and software requirements in the Product Availability
Matrix (PAM) on the SAP Service Marketplace and in the SAP Community
Download - Real-Time Situational Awareness, Powered by SAP HANA - Solution Brief