Explore SAP Solutions for Platform and Technology

Modernize IT with a streamlined, real-time data platform. Define new possibilities by streamlining complexities for real-time responsiveness; informing actions with timely access to information; and unleashing innovation to transform how your business creates, perform, and connects.

SAP TECHNICAL SUPPORT PLAN INFORMATION

The SAP Enterprise Support Plan is our most comprehensive offering of prioritized and proactive services for companies where downtime is never an option and performance and stability are mission-critical.


This plan truly offers customers the ultimate in service levels as well as a focus on continuous improvement in order to get the most from your investment. In addition to all of the deliverables in the SAP Standard Support Plan (unlimited technical telephone support, access to new software version releases and maintenance updates), the SAP Enterprise Support Plan provides the highest priority response times (P1 less than 1 hour), priority access to the Enterprise Technical Team and proactive services such as account management and regular review meetings. Due to the robust nature of this offering, it is no wonder this is our most popular support plan.




Licensing SAP Software
  • Licensing SAP Applications
  • Licensing Analytics Solutions from SAP
  • Licensing Cloud Solutions
  • Licensing Mobile Solutions
  • Licensing Databases and Technology from SAP
  • Licensing Mixed Solutions

Licensing DATABASES FROM SAP AND THIRD PARTIES


When licensing your SAP software, you need to determine whether you will be using a database from SAP or a third-party database.

Databases from SAP include:
  • SAP HANA
  • SAP MaxDB
  • SAP Sybase Adaptive Server Enterprise (SAP Sybase ASE)

Available third-party databases include:

  • DB2
  • Microsoft SQL Server

Licensing Platform and Technology Scenarios at iPuzzlebiz

  • Need for Reliable, Integrated IT Infrastructure Scenario
  • Enterprise Mobility Scenario
  • SAP HANA with SAP Business Suite
  • Custom Investment Plan Scenario - Strategy for Licensing SAP® Software*

* Disclaimer

The information in our custom investment plan document for Licensing SAP® Software is confidential and proprietary to iPuzzlebiz and may not be disclosed without the permission of iPuzzlebiz.

iPuzzlebiz and SAP have no obligation to pursue any course of business outlined in this document or to develop or release any functionality mentioned therein. This document and any related presentation about SAP’s strategy and possible future developments, products, or platforms are subject to change and may be changed by SAP at any time for any reason without notice.

The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchant-ability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. iPuzzlebiz assumes no responsibility for errors or omissions in this document.


Download - Business Transformation Through Technology Innovation, SAP Solutions - Executive Overview

 
SAP NetWeaver

The SAP NetWeaver technology platform facilitates the implementation, integration, and management of business processes in heterogeneous environments comprising SAP and non-SAP applications. It helps you evolve your existing infrastructure into a more cost effective platform to improve efficiency, insight, and flexibility.



We can license the functionality in SAP NetWeaver separately - including functions for composition, data management, and data information - through SAP NetWeaver packages. The package price is based on business metrics.



Licensing SAP NetWeaver for Use with SAP Business Suite

Most packages you license for SAP Business Suite include an application-specific runtime license for SAP NetWeaver. This license, called "SAP NetWeaver Foundation", entitles you to use a subset of SAP NetWeaver functionality with the licensed SAP software, as well as with your modifications to that software. To make use of the "SAP NetWeaver Foundation" license, you require the appropriate named user licenses.

Licensing SAP NetWeaver for Use with Non-SAP Software

If you would like to use SAP NetWeaver with non-SAP applications (including custom-developed and third-party software not licensed through SAP), you need the "SAP NetWeaver Foundation for Third-Party Applications" license. This covers the same functional scope as the application-specific "SAP NetWeaver Foundation" license but can be used with any non-SAP software. It also includes a license for the SAP MaxDB database.

If you use SAP NetWeaver in conjunction with "SAP NetWeaver Foundation for Third-Party Applications", you require one or two available named user licenses for development and administration purposes, specifically:

  • SAP NetWeaver Developer User
  • SAP NetWeaver Administration User


 
The SAP Licensing Model

SAP licensing is based on “named users”. Customers buy various types of “named users” from SAP, such as: Professional named users, Limited Professional named users, Employee named users, etc.


Each “named user” may have a real username(s) attached to it at a given date. That means that throughout the specified period of time, if you purchased, say, 50 Professional type user names from SAP, you must not exceed the maximum of 50 usernames that are defined as Professional in your system. You can, it should be noted, switch the username(s) attached to a “named user” if, for example, the user has left the company or has changed his license type.



The most-popular SAP license types

  • Professional User
  • Limited Professional User
  • Employee User

Professional User is a named user who is authorized to perform operational-related and system administration / management roles supported by the licensed software, and has also been given the rights granted under the SAP Application Limited Professional User.


Limited Professional User is a named user who is authorized to perform limited operational roles supported by the licensed software.



Employee User
is a named user who is authorized to perform the following roles supported by the licensed software, all solely for such individual’s own purpose and not for or on behalf of other individuals.


SAP Applications
  • SAP Application Developer User
  • SAP Application Business Expert User
  • SAP Application Professional User
  • SAP Application Limited Professional User
  • SAP Application Business Information User
  • SAP Application Employee User
  • SAP Application Employee Self-Service User
  • SAP Application Employee Self-Service Core User
  • SAP Application Business Expert Upgrade User
  • SAP Application Business Analytics Professional User
  • SAP Application Business Analytics Professional Upgrade User
  • SAP Application BI Limited User
  • SAP Application Standalone Business Analytics Professional User
  • SAP Application Standalone BI Limited User
  • SAP Application Business Information Viewer User


SAP Platform User

  • SAP Platform Advanced User
  • SAP Platform Extended User
  • SAP Platform Standard User


Automated tools are available that enable organizations to quickly and easily manage their SAP licenses – saving time and resources and enabling reliable budgetary planning.



The package licenses for SAP solutions for information management, EPM, GRC, and analytic vary by product. Each product is licensed through a single metric unlike products under the BI portfolio, which is offered through two metrics.

In general, if an individual uses these analytics solutions in a view-only manner, a named user license is not required; only the package license is required. When an individual requires additional rights beyond view only, SAP offers three named user licenses that may be licensed in addition to the package license:

  • SAP Business Expert User
  • SAP Business Analytics Professional User
  • SAP Business Intelligence (BI) Limited User


Service Levels and Technical Support

The Enterprise Technical Support (ES) and Service Session (SS) First Year Maintenance (FYM) Licenses are also sold at iPuzzlebiz. Please contact us for more information.

The SAP service-level agreement (SLA) covers the entire solution stack: infrastructure, OS, SAP HANA database, and application layers. Benefit from 99.5% guaranteed availability, 24/7 global support, activity reports, and much more.

 

SAP License Sell

The named user (NU) metric for users that need guaranteed access to the software, or for users that need to use most of the desktop software products. The concurrent session based license (CSBL) for casual users. This applies to the server components and Analysis for Office.


If you have obtain licenses that are not considered a full use license, be sure to read the Software Use Rights to understand the restrictions. The temporary license keys are to assist customers install the software they have purchased while permanent license keys are being requested and processed. iPuzzlebiz may also provide keys for trial or evaluation use.



1. To obtain the permanent license keys which activate the exact licenses as per your order or license agreement, please follow the iPuzzlebiz process for requesting permanent keys. And when no license conversions are needed, simply go to Service Marketplace and download your new software.

2. We have even provided a little bonus to customers that own the BI Suite license – you will now benefit automatically from runtime licenses of SAP Data Integrator, SAP IQ, and SAP Power Designer! For any enquiries or assistance with your license keys, please contact us.

3. For a trial or evaluation of any product or license option for which you are not already licensed, please contact your Account Manager at iPuzzlebiz to arrange a Trial Agreement. All of the SAP BusinessObjects software can be downloaded from the SAP Service Marketplace and you can receive temporary license keys from us!

4. To access any product which is still only available in SAP ramp-up program, please go to
http://service.sap.com/rampup


About SAP Sybase Software Asset Management (SySAM) license

All product editions except the Evaluation Edition require a license. Optional features are sold and licensed separately. Whether you install a licensed or evaluation edition, you have 30-day access to all features and options.

To use an option beyond the 30-day evaluation period, you must purchase and install an appropriate SAP Sybase Software Asset Management (SySAM) license. The e-mail message or Web key you receive when you purchase an SAP Sybase product provides specific product and licensing information. Before installing and configuring any product edition, know which features you are licensed to use.

 
Popular

  • Ariba Network Integration for SAP SNC
  • SAP API Management
  • SAP Allocation & Rescheduling Optimization by SAP Hana
  • SAP Billing and Revenue Innovation Management in BS
  • SAP Customer Loyalty
  • SAP Demand Signal Management (SAP DSiM)
  • SAP Data Services Migration Accelerator by Backoffice Associates
  • SAP Demand Signal Management
  • SAP Overall Equipment Effectiveness Mgmt
  • SAP Fashion Management Solution
  • SAP Infinite Insight
  • SAP Information Steward Accelerator by BackOffice Associates Custom and HCM Editions
  • SAP Mobile Platform Cloud Version
  • SAP Mobile Documents
  • Standard Migration Procedures for SAP Systems to SAP HANA
  • SAP Mobile Platform
  • SAP Mobile Platformi, enterprise editions
  • Post-Copy Automation with NetWeaver LV Management
  • SAP Operational Process Intelligence
  • SAP Tax Declaration Framework for Brazil
  • SAP SNC, UI Add-On for Purchase Order Collaboration
  • SAP Visual Enterprise
  • SAP Workforce Performance Builder

SAP HANA

  • SAP Business Suite Products Powered by SAP HANA
  • SAP HANA Software
  • SAP HANA Cloud Integration
  • SAP HANA Live for SAP Business Suite
  • SAP HANA Enterprise Cloud

SAP Solutions for Sustainability

  • SAP Energy and Environmental Intelligence
  • SAP Component Extensions for SAP EHS Management
  • SAP EHS Regulatory Content
  • SAP Management of Change
  • SAP BusinessObjects Sustainability Performance Management

SAP Sybase

  • Sybase Adaptive Server Enterprise (ASE)
  • SAP Sybase Afaria
  • SAP Sybase Event Stream Processor (ESP)
  • SAP Sybase IQ
  • SAP Sybase PowerDesigner
  • SAP Sybase Mobiliser Platform
  • SAP Sybase Unwired Platform

SAP BusinessObjects BI Solutions

  • SAP BusinessObjects Analysis for Microsoft Office
  • SAP BusinessObjects Business Intelligence
  • SAP BusinessObjects Predictive Analysis
  • SAP Crystal Reports version for SAP HANA
  • SAP Predictive Analysis
  • SAP BusinessObjects Design Studio
  • SAP Visual Intelligence

SAP Solutions for EPM

  • SAP BusinessObjects EPM Solutions for Finance
  • SAP EPM OnDemand for Expense Insight
  • SAP EPM OnDemand for Real-Time Profit & Loss Analysis
  • SAP EPM OnDemand for Capital Project Planning
  • SAP Business Planning and Consolidation version for SAP NetWeaver
  • SAP BusinessObjects Supply Chain Performance Mgmt
  • SAP Strategy Management
  • SAP BusinessObjects Spend Performance Management

SAP Solutions for GRC

  • SAP Audit Management
  • SAP Fraud Management Powered by SAP HANA
  • SAP GRC Solutions
  • SAP GRC Global Trade Services
  • SAP Global Trade Services
  • SAP Accelerated Trade Promotion Planning

SAP Solutions for EIM

  • SAP BusinessObjects Data Enrichment & Classification OnDemand
  • SAP BusinessObjects Data Quality Management, version for SAP Solutions
  • SAP Data Services
  • SAP ERP 6.0 EhP6: Master Data Governance
  • SAP BusinessObjects Information Steward
  • SAP Master Data Governance
  • SAP Quality Issue Mgmt

SAP NetWeaver

  • SAP NetWeaver Accelerated Application Delivery
  • SAP NetWeaver Adaptive Computing Controller
  • SAP NetWeaver Business Warehouse
  • SAP NetWeaver Composition Environment
  • SAP NetWeaver Decision Service Management
  • SAP Enhancement Package for SAP NetWeaver, Enterprise Services Repository and Registry (ESR)
  • SAP NetWeaver Identity Management
  • SAP NetWeaver Mobile
  • SAP NetWeaver
  • SAP NetWeaver for Developers
  • SAP NetWeaver Portal, Enterprise Workspaces
  • SAP NetWeaver Landscape Virtualization Mgmt EE
  • SAP NetWeaver Lifecycle Management
  • SAP NetWeaver Portal
  • SAP NetWeaver Process Integration
  • SAP Enhancement Package for SAP NetWeaver: Process Integration
  • SAP Single Sign-On

SAP xApps

  • SAP Manufacturing Integration and Intelligence (MII)
  • SAP Plant Connectivity
  • SAP Plant Connectivity (PCo)

Duet

  • Duet Enterprise
  • Feature Packs for Duet Enterprise

SAP System Landscape Optimization (SLO)

  • SAP Landscape Transformation
  • SAP Test Data Migration Server (TDMS)

SAP Customer Relationship Management

  • SAP Business Communications Management Software (SAP BCM)
  • SAP Customer Engagement Intelligence
  • SAP CRM
  • SAP EHPs for SAP CRM
  • SAP Mobile Sales Online
  • SAP Web Channel Experience Management

SAP ERP Financials

  • SAP ERP EHPs Financials
  • SAP ERP client for E-Bilanz
  • SAP Simple Finance Add-On for SAP BS on HANA
  • SAP Financial Closing Cockpit
  • SAP Financial Closing Cockpit
  • SAP ERP Financial Accounting and Operations
  • SAP ERP Financial Accounting and Operations, Localization for China
  • SAP Financial Services Network
  • SAP Mobile Apps for Finance
  • SAP Revenue Accounting and Reporting

SAP ERP Human CapitalManagement

  • SAP ERP EHPs Human Capital Management
  • SAP HCM Localizations
  • SAP EHP for SAP ERP HCM
  • SAP HR Renewal
  • Integration Add-On for SAP HCM & SuccessFactors BizX
  • Integration Add-On for SAP ERP HCM and SuccessFactors HCM Suite
  • Manager Self-Services Add-On for SAP ERP
  • SAP Mobile Apps for Human Resources
  • Integration Add-On for SAP HCM & SuccessFactors BizX

SAP ERP Operations: Procurement and Logistics Execution

  • SAP ERP Procurement
  • SAP ERP: Operations Topics
  • SAP EHP for SAP ERP: Operations PD & C
  • SAP EHP for SAP ERP: Globalizations
  • SAP Extended Warehouse Management (SAP EWM)
  • SAP Global Batch Traceability
  • SAP Mobile Apps for Procurement

SAP ERP Operations: Product Development and Manufacturing

  • SAP ERP EHP Operations, Product Development & Collaboration
  • SAP ERP EhP: Operations Topics
  • SAP EHP for SAP ERP: Operations PD & C
  • SAP EHP for SAP ERP: Commodity Mgmt and EAM
  • SAP Global Batch Traceability
  • SAP Mobile Apps for Manufacturing
  • SAP Manufacturing Execution
  • SAP Manufacturing Execution (ME)
  • SAP Shop Floor Dispatcher & Monitoring Tool

SAP ERP Operations: Sales and Services

  • SAP ERP 6.0 EhP6: Operations Topics
  • SAP EHP 7 for SAP ERP 6.0: Operations PD & C
  • SAP Mobile Apps for Sales
  • SAP Mobile Apps for Services
  • SAP Sales and Operations Planning

SAP ERP Corporate Services

  • SAP Commercial Project Management
  • SAP Enterprise Project Connection
  • SAP Portfolio and Project Management
  • SAP Real Estate Management, Add-On for Tenant Relationship

SAP Supply Chain Management

  • SAP Advanced Planning and Optimization, Demand Planning Add-In for Microsoft Excel
  • SAP Event Management
  • SAP Forecasting and Replenishment
  • SAP Global Batch Traceability
  • SAP Mobile Apps for Supply Chain
  • SAP SCM
  • SAP EhPs for SAP SCM
  • SAP Transportation Management

SAP Supplier Relationship Management

  • SAP SRM Expert Bid Evaluation (Localization for China)
  • SAP Sourcing
  • SAP Sourcing and SAP Contract Lifecycle Management
  • SAP Sourcing / SAP CLM on Premise
  • SAP SRM
  • SAP EHPs for SRM
  • SAP SRM User Interface Add-Ons
  • SAP Supplier Lifecycle Management

Industries

  • SAP Mobile Apps for Industries
  • SAP ERP EHP Industries

SAP for Automotive

  • SAP Dealer Business Management

SAP for Apparel and Footwear

  • SAP Apparel and Footwear (SAP AFS)

SAP for Banking

  • SAP Asset Liability Management by SAP and SunGard
  • Banking Services from SAP
  • SAP Liquidity Risk Management, powered by SAP HANA
  • SAP Capital Yield Tax Management for Banking
  • SAP ERP EHP Financial Services
  • SAP Funding Management
  • SAP Price Optimization for Banking

SAP for Chemicals

  • SAP ERP EHP Manufacturing Industries

SAP for Consumer Products

  • SAP Global Batch Traceability
  • SAP ERP Direct Store Delivery & Beverage

SAP for Insurance

  • SAP ERP EHP Financial Services
  • SAP Insurance Analyzer
  • SAP Policy Management
  • SAP Policy Management (FS-PM)
  • SAP Policy Management add-on for Auto Insurance
  • SAP Product and Quotation Management for Insurance
  • SAP Reinsurance Management

SAP for Media

  • SAP ERP EHP Services Industries
  • SAP ERP EHP Manufacturing Industries

SAP for Oil and Gas

  • SAP ERP EHP Manufacturing Industries

SAP for Professional Services

  • SAP ERP EHP Services Industries

SAP for Public Sector

  • SAP ERP EHP Public Services

SAP for Retail

  • SAP ERP: DSD Beverage
  • SAP ERP EHP - Retail / Trading Industries
  • SAP Mobile Apps for Retail
  • SAP POS Data Management
  • SAP Precision Retailing
  • SAP Planning for Retail
  • SAP Trade Delivery

SAP for Telecommunications

  • SAP Convergent Charging
  • SAP Convergent Pricing Simulation, powered by SAP HANA
  • SAP ERP EHP Services Industries

SAP for Utilities

  • SAP Multichannel Foundation for Utilities
  • SAP Utilities Customer Engagement
  • SAP ERP EHP Services Industries


 
 




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