Front Office Outsourcing

Many companies are now having to maintain so many different connections to so many different trading venues, stock exchanges, etc, meaning the connectivity aspect is not as simple as it used to be. What seems clear is that future success in "strategic front office outsourcing" lies in a careful and intelligent redrawing of conventional boundaries in connectivity.

Where the market is becoming increasingly complex, front office outsourcing takes away that complexity
We pays special attention through technology and front-office business partners to consider branding strategy, online marketing, web analytic, predictive front office trends of events modeling, and reporting capabilities.

This would enable the SLAs and ITO contract to ensure the front-office outsourcer would gain access to leading customer analysis and marketing expertise without having to take on the technical, organizational, and financial challenges associated with building such sophisticated techniques and capabilities in-house.

Back office outsourcing deals with non-customer related services. Front office outsourcing deals with customer related services, such as telemarketing, customer support, and technical support.

iPuzzlebiz would like to classify the online business optimization as a front-office process since it is heavily involved with streamlining the data received from customer trends of events.

General front office services

  • Inbound Sales
  • Outbound Sales
  • Telemarketing
  • Customer Service
  • Order Processing
  • Technical Support
  • Appointment Setting
  • Debt Collection
  • Help Desk
  • Market Research and Quality
  • Surveys

Social Media Marketing

  • Social Networks
  • Social Networking
  • Business Networking
  • Web 2.0
  • Web 3.0
  • Media
  • Community Development
  • Marketing Psychology
  • Word of Mouth Strategy
  • Viral Marketing

Marketing Plan Development

  • Marketing Strategy
  • Business Marketing
  • Product Marketing
  • Media Buying
  • Research
  • Analysis
  • Planning

Marketing Channel Development

  • Web
  • Wireless
  • Email
  • Print
  • TV
  • Radio
  • Outdoor
  • Interactive Media Marketing
  • Emerging Technology Marketing

POS & Collateral

  • Business Cards
  • Brochures
  • Catalogs
  • Press Kits
  • Direct Mail
  • Flyers
  • Postcards
  • Letterhead
  • Envelopes
  • Newsletters
  • Door Hangers
  • Posters
  • Trade Show Exhibits
  • CD / DVD Inserts

Creative Online Advertising and Marketing

  • Display Advertising B-to-B (banners, buttons, skyscrapers)
  • Display Advertising B-to-C (banners, buttons, skyscrapers)
  • Rich Media B-to-B
  • Rich Media B-to-C
  • Email Marketing
  • Landing Page
  • Microsite
  • Newsletter-Zine
  • Pop-Up/Pop-Under Ads
  • Branded Content: Video/Films/Movies
  • Social Media
  • Game or Application
  • Experiential
  • Viral Marketing (any of the online formats)
  • Innovative/Experimental
  • Mobile Marketing
  • Electronic Greeting/Holiday Card
  • Other Online Advertising/Marketing

Online Campaigns

  • Business to Business
  • Business to Consumer
  • Not-for-Profit
  • Promotional/Branding
  • Green/Eco-Friendly
  • Cause Marketing
  • Political
  • Social Media

Internet Marketing

  • Marketing Automation Software
  • Email Marketing Solutions
  • Search Engine Marketing
  • Search Engine Optimization
  • Pay Per Click Marketing
  • Affiliate Marketing
  • Email Marketing
  • Internet Strategy Marketing
  • Interactive Marketing
  • Blogging
  • Banner Advertising
  • Campaign Management

Search Engine Optimization

On the web, the shortfall is discovered before the customer pays, and the competitor's website is always just a click away.

SEO Contract Types

  • Top Rank Organic Search Engine Placement
  • All-in-one Search Engine Optimization Services
  • Pay for Performance (PFP) Ranking Plans

All-in-one SEO service includes:

  • Discovery Interview
  • Keyword research
  • Website Analysis
  • Content Analysis
  • Content Writing
  • Competitor Analysis
  • Link Popularity Strategy
  • Search Engine Submissions
  • Sitemap installation and submissions
  • SEO implementation
  • Baseline Ranking and
  • Website Position Report plus
  • Project Status Report.


Pay-per-click strategies through association and classification of online campaigns and seasonal keywords

Easily measuring the conversion rate or even the ROI for individual AdWords or other marketing campaigns by combining accounting, sales and marketing data.

  • General Pay-Per-Click Strategy
  • PPC Management Strategy

Digital Media

  • Mobile Advertising
  • Multimedia Development

Business Development

  • Business Analysis
  • Business to Business
  • Marketing Strategies
  • International Marketing
  • Technology Consulting
  • Concept Development
  • Client Retention
  • Employee Retention


  • Branding Strategy
  • Brand Management
  • Corporate Branding
  • Corporate Identity
  • Logo Development
  • Name Selection
  • Internet Branding

Campaign Metrics

  • Tools & Resources and Business Software

Multi-lingual front room support

For example, If you’ve got many exchanges where your native language isn’t English, so one of the big things that front office outsourcing offers is ‘multi-lingual front room’ – customer-facing.

This may demonstrate the opportunity to seamlessly and consistently provide powerful multi-language CRM services – even when those services are handled on an outsourced basis.

Insights into Sales activities to better forecast

Unified search and display tactics, measurement and strategies and Requirements to enhance skills in data analysis. Trying to figure out how to improve conversions on your online business? Have you noticed how search engine results pages are now filled with videos, images, and rich media links? Every day, the search experience is becoming more and more display-like, meaning marketers must align their search and display marketing strategies and tactics.

IT Sales Engineering Boundary at iPuzzlebiz

Technology finance, software license, office equipment – from desktop to data-centre infrastructure, as-a-service technology model SLAs (SaaS, PaaS, IaaS, …), on-premises software or in the cloud, IT outsourcing contracts including provision of assets and human resources, and organization IT transformation engineering.

iPuzzlebiz introduce you a service provider in respect to the quality of services needed for your front office operations, software license, and leasing equipment contracts.

To find out how your business can benefit from iPuzzlebiz innovative partner solution advisor programs, check out types of captive outsourcing partnerships negotiation available in

Web Analytics

Implementing a web analytic solution, enables you to capture, store and analyze information generated by web sites and gain critical business insights into the performance and efficiency of marketing and sales initiatives and other front office trends of events.

This analysis is known in the e-commerce world as web analytic. Analytic tools deliver access to the right information which is essential to making the decisions that will help you achieve your company's e-commerce objectives.

Online Business Optimization KPIs for B2B

Online business optimization includes the essential trends, KPIs (Key Performance Indicators), site traffic and conversion metrics (streamline the deployment of tags to establish custom-made tagging standards, as well as tactics to optimize smart online marketing campaigns, integration between different analytic services to automatically associate keyword revenue across visitor and campaign activity, utilizing high quality and cost-effective methods.

Identify and track the online micro-conversions occurring throughout the complex B2B buying cycle. Strengthen customer relationships by streamlining your customer support sites. Increase credit card, home loan and insurance applications, and enhance their online customer service sites.

KPIs for Financial Services Sites

Identify new market segments and understand the visitor groups most likely to convert into customers, members or subscribers. Best Practices for Retail Sites (key trends that will impact your retail site) and The Essential Key Trends, KPIs, and Best Practices for Travel & Hospitality sites (key trends that will impact your T & H site). Create audience segments, implement day-parting strategies, and analyze contextual advertising efforts.

KPIs for Media Sites

Price and monetize content, increase length of stay and more quickly promote or demote content. Improve supplier relationships and customer fulfillment & analytical insight to drive decision making.

KPIs for e Commerce

Think about what KPI's you should be measuring to increase visitor conversion and sales and sort through high volumes of traffic streamline reservation processes to enhance online promotions and customer loyalty reward programs.

KPIs for Intranet and Employee Team Work

It's all about developing and introduce corporate standards across your organization.

Establish the roles and responsibilities needed to organize your internal team for success, Move the internal team from being perceived as a cost center to being seen as a value enabler within the organization and best practices that are being used to drive higher conversion rates, target key areas of improvement, and optimize Intranet site performance.

Online Marketing - Drive results to your bottom line.

IPuzzlebiz has designed a custom solution that will meet your primary objectives of Traffic, Qualified Leads and Performance Advertising. You can be confident that your business will get the best return on investment because we work with people that can deliver targeted leads. With IPuzzlebiz you'll get:

Traffic: Use iPuzzlebiz Premium Partners to reach 85% of active Canada Internet users and put your Web site in the first three search results on major search engines

ROI: Maximize your return on investment by getting customers who are specifically searching for your products or services.

Qualified Leads: Get customers who want exactly what you have to offer. We'll help you choose the most relevant search terms to target potential customers.

Branding: Research shows that compared to banners and tiles, search listings more than double the awareness of, likelihood to visit and overall opinion of a company.
Performance Advertising: Pay only when a customer clicks through to your site.

Keywords: Get targeted customers. IPuzzlebiz will send your site targeted leads—customers who type in search terms relating to your business and predetermined KEY WORDS!

Customize search terms, titles and descriptions: We'll help you select search terms. We'll also help you develop customized titles and descriptions. With Premium Listings, your ad will appear in the top three search results when customers type in the search terms you've chosen.

Development of multi-channel strategy and Web Analytic integration with Search Marketing

Evaluate performance, including the engagement, website conversion, marketing performance and landing page effectiveness. Each Online campaign is map to a channel delivering real-time information that provides immediate feedback on your customer value proposition, strategies and campaigns. Integrate data from multiple campaigns and channels so you can implement a multi-channel strategy that will improve your customers' experience and increase your market competitiveness.

Multiple marketing channels - Valuable insights into the information customers are looking for, evaluate the effectiveness of creative and media strategies and perform ROI analysis by channel -- all in real time.

Multi-dimensional view of customers online - E-metric's marketing optimization consulting services for turning data into media metrics, online media metrics, mobile marketing metrics and marketing analytics.

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