Back Office Outsourcing Support

Applying the best "Software Licensing Strategy" in your IT contract, we help you make better decisions with timely insight into IT architecture strategy and back office business performance.

Here are some examples:

General Back-office Outsourcing Operations

  • Processing of forms
  • Word processing
  • Image processing
  • Book entry
  • Insurance claim processing
  • Mortgage data entry
  • Survey processing
  • Translation data entry
  • Database creation and management
  • Data mining and data conversion
  • Helpdesk Support
  • Marketing Services ...

Application Support Services

  • Private and Public Cloud Apps
  • eBusiness Applications
  • ERP, CRM ... Database App Monitoring
  • Managed Solutions for Enterprise Networks
  • Hosted Email
  • Hosted SharePoint
  • Hosted Servers and Backup
  • Email Protection
  • Email Archiving
  • Managed Firewalls
  • Voice-over-IP (VoIP Phone Services) ...

Network Engineering Directorate and Managed IT Assessment Services

You may choose your preferred network engineering and managed IT services across physical, virtual and cloud environments in your IT contract. The network engineering directorate provides a set of cross program network engineering services. These services are dedicated to solving problems that arise among different programs and projects where common solutions are needed to support Joint interoperability.

As well an IT contract may need support process improvements in Network Engineering for internal customers and programs while performing architecture assessments to identify gaps and overlaps.

Moreover, the directorate supports Information Technology (IT) Standards development and configuration management as well as generating performance assessment models and simulations of both operational and planned network configurations. iPuzzlebiz IT Consulting delivers Network Engineering and Managed IT assessment Services to optimize your network engineering needs in your IT contract.

Managed IT and Application Performance Projects

Managed IT Services (RIMs, FMS) No matter the size of client's business or industry, RIMs and FMS are built for those wanting rapid deployment, integration and expertise which enable a simplified experience.

Application Performance Management includes (but not limited to) the server‐side applications and technologies such as Microsoft Active Directory, IIS, SQL, Exchange Server, WSUS, Hyper‐V, VMware, and client-side applications such as Microsoft Office Suite, Outlook‐Exchange environments, Adobe Acrobat products, ...

Key Features

Web Services Monitoring , Application Performance Troubleshooting, Java EE Transaction Monitoring, SLA Management and End User Experience Management. As part of an integral go-to-market role for delivering managed IT and application performance projects, I invite new IT consultant to join the partner program advisor team. Responsibilities may include:

• Monitor and analyze IT infrastructure for availability, manageability and performance improvement; recommend managed IT solutions for Remote Infrastructure Management as a cost effective alternative to in-house Infrastructure Management as well as the Facility Management Services.

• Facilitate buy-in and support from client's senior management for application performance case, key project plans, commitments and project changes relating to managed IT process improvements

• Use technology partner resources to ensure all reasonable attempts are sought out in order to provide appropriate managed IT and application performance solutions to clients

• Create and monitor metrics for process enhancements; report on progress and outcomes

Benefits of App-driven virtualization

Application virtualization is often combined with application streaming, a technology that streams portions of the virtualized application to employees' computers as needed. With application streaming, the virtualized application image is stored on a server that client software on employees' machines connects to.

Instead of the entire file being transferred, the client requests portions of the application only as needed, speeding up the time it takes to launch the program. The image is also cached locally, so portions of the application that have already been used don't need to be fetched over the LAN.

Because every streaming client accesses the same central repository, application streaming adds to the benefits of application virtualization by making it even easier to manage and update software.
On the client side, the streaming software automatically recognizes when a new version is available and starts downloading it, so users don't even need to pull a new image manually.

Potential of Virtualization in IT contracts

To realize the potential of virtualization, you need to rethink applications and operations management, infrastructure barriers, and client architectures. Through the virtualization services, you can develop a IT strategy that matches your business and IT architecture needs.

Virtual Server Farms

We classify the benefits of "Virtual Server Farms" in three broad categories in our contracting services:

  • Data growth benefits and improve the virtualization environment without sacrificing the overall performance
  • Financial benefits (e.g., reduction of server HW, space, power and maintenance costs)
  • Intangible benefits (e.g., great savings in the long term, simplify disaster recovery, increased flexibility)

Intangible benefits are those that really matter for those firms that think of their IT infrastructure not as a commodity but as a strategic resource to improve business competitiveness.

Virtual Machine Protection

We can help organizations of all sizes easily manage backup & recovery of their VMware vSphere environment from VMware vCenter or using its intuitive web GUI. It can quickly recover an entire ESXi host, specific VMs, individual files, or Microsoft Exchange items such as mailboxes, contacts, and emails.

Virtual Machine Protect Online: Deployed as a virtual appliance or on a Windows machine, vmProtect provides agent-less, always incremental, LAN-free backups, and efficient, secure use of storage resources with compression, reduplication, verification, and encryption.

vMware for ThinkServer / vRealize

Managed solution for Enterprise Networks

Acronis Snap Deploy is a flexible and efficient solution for simultaneous deployment of master images that include a completely installed and configured operating system, applications, and data to multiple PCs or servers - even to machines with dissimilar hardware.

As a centrally managed solution for enterprise networks, Snap Deploy delivers cost effective deployment of new systems and reimaging of existing systems, and provides administrators with many useful features to make distribution more flexible and secure. These include per-machine configuration, automation via command line, script execution, and manual, automated, scheduled or user-initiated deployment, and post-deployment customization.

Virtualization Maintenance: Deployments of application packages with software distribution methodologies and support applications for virtualization such as VMware, Microsoft Hyper-V and third parties, etc.

Managed storage, backup, and disaster recovery

Deploy backup solutions for physical and virtual machines and Integrate disaster recovery and data protection solutions into virtual environments, etc.

Managed Security Services

Solutions that address server and network connectivity security weaknesses and keep your systems safe from attack. Remote Application Management: Manage Application Performance across Physical, Virtual and Cloud Environments; Deploy and re-image new PCs and servers with new applications.

IT Sales Engineering Boundary at iPuzzlebiz

Technology finance, software license, office equipment – from desktop to data-centre infrastructure, as-a-service technology model SLAs (SaaS, PaaS, IaaS, …), on-premises software or in the cloud, IT outsourcing contracts including provision of assets and human resources, and organization IT transformation engineering.

iPuzzlebiz introduce you a service provider in respect to the quality of services needed for your back office operations, software license and leasing equipment contracts.

To find out how your business can benefit from iPuzzlebiz innovative partner solution advisor programs, check out types of captive outsourcing partnerships negotiation available in

vMware virtualization choices for ThinkServer

Network and Managed IT Assessment Consulting

We provide strategic consulting for assessment of Data Center Equipment. The assessment will provide a detailed road-map of your computing environment and outline areas for improvement in the short and long term that will help grow your community, organization and/or business processes as a whole.

Data Center Infrastructure Planning - Whether you need a basic, self-contained small data center solution or premium architecture with a larger foorprint, iPuzzlebiz IT Consulting will give you have an estimate for your pay-as-you-grow data center infrastructure solution and will provide you with a price, value, and performance estimate, including a budgetary price.

• Improving PUE design elements 
• Capacity Management System Design 
• Power and Cooling Optimization 
• Solution to Rise of High Density 
• IT Loads Solution and Strategy 
• Lower Redundancy Requirements 
• Other virtualization effects

As SMEs turn to MSPs (managed service providers) for everything from networking, storage, and security management to desktop support, they need to carefully consider which services are most appropriate for their businesses and how best to deal with service providers.

Schneider Electric is known for quality, innovation and industry leading service and support. 

In today’s “always on, always available” world where business can’t stop APC provide protection against the leading causes of downtime, data loss and hardware damage: power problems and temperature.

Network Technologies have been supplying APC products for over a decade and as an Authorized Registered Partner we have the skill sets to specify, supply and install comprehensive solutions for any application, be it home/small office, business networks or a data centre.  We are experienced in everything from a replacement battery to a complete rack solution with cooling and power management.

If you have legacy UPS equipment that needs replacing the current APC Trade-UPS upgrade program can save you time and money. See how our the Trade-UPS can work for you

Managed IT Quality and Financial Viability

We first let you thoroughly evaluate the Managed IT service quality and financial viability, offered through the RIMs (Remote Infrastructure Management) and FMS (Facility Management Services). These managed IT service qualities include the strength of technical capabilities, responsiveness of staff, reporting systems and client satisfaction.

iPuzzlebiz Managed IT Consulting - No matter the size of your business or your industry, RIMs and FMS are built for those wanting rapid deployment, integration and expertise which enable a simplified experience. iPuzzlebiz IT Consulting has an integral go-to-market role for delivering these solutions, and the expertise, software, strategy and deep knowledge of client needs to brings additional value to your company.

RIMs: Remote Infrastructure Management is a cost effective alternative to in-house Infrastructure Management. RIM service covers areas such as:

• Availability and health monitoring
• Asset and software license tracking
• Change management
• Preventive maintenance
• Patch assessment and deployment
• Capacity planning
• Application monitoring
• Failure prediction and management
• Security reporting and
• Performance analysis

FMS: Facility Management Services (FMS) helps small and medium enterprises to manage their IT infrastructure for availability, manageability and performance. FMS service covers areas such as:

• IT help-desk services
• Call management
• Asset and inventory management
• Vendor management
• Servers management
• Mail management services
• Desktop management
• Network management
• Database and backup management and
• Data-center management

Energy Management Strategies - (Supply side, Demand Side and Total Lifecycle Management of the Data Center)

• Data Center Infrastructure Planning
• Managed IT Services (RIMs, FMS)
• Managed Security Services ...

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